Step-by-step guide
Common EA troubleshooting
Work the checklist in order. Most failures are AutoTrading, WebRequest, or account binding — not strategy logic.
Capture evidence early
Screenshot the Experts journal and license status before changing many settings. It speeds support dramatically.
Step-by-step guide
Journal · License · Support
- 1
Confirm AutoTrading and smile face
Toolbar AutoTrading must be green and the EA face must not show a sad/blocked state.
- 2
Read the Experts journal
Look for WebRequest 4014, unauthorized account, or Serial Key errors. Those point to setup, not strategy. Open license guide
- 3
Verify WebRequest allow-list
Ensure the Finversa base URL is listed exactly and algorithmic trading is allowed.
- 4
Check license binding on the dashboard
On Licenses, confirm status, MT5 account number, and last ping. Mismatch means wrong account or inactive key.
- 5
Open a support ticket with context
Include product name, account number (not passwords), journal lines, and what you already tried. Open Support